Posts Tagged ‘personal injury claim credibility’

The Value of Credibility in a Personal Injury Case

Saturday, August 15th, 2009

As a personal injury lawyer, I am frequently confronted with the question about how to value a personal injury case. My stock answer is that there are multiple factors which determine the value of a case: the clarity of liability, the egregiousness of the defendant’s negligence, whether the plaintiff was also negligent and to what extent, the severity of the injuries, the amount of medical bills, lost wages, and other economic damages, the age of the plaintiff, the venue (location where the suit will be filed), the plaintiff’s work history, the defendant’s character and mannerisms, the type of medical treatment the plaintiff receives, the plaintiff’s pre-existing conditions, the plaintiff’s criminal history, the defendant’s criminal history, the plaintiff’s claims history, the credibility of the parties, and a multitude of other factors. If I had to choose which of these factors is the most important in determining the value of a personal injury case, I would choose credibility. Credibility is the most important because all of the other factors depend upon it.

A jury trial is essentially a battle between stories. The plaintiff’s attorney tells his client’s story in the opening argument, then supports that story with evidence in the form of witness testimony, medical testimony, photographs, videos, films, and other physical evidence. Then, the defense attorney tells his side of the story in the same way. At the end of the trial, the jury is going to find in favor of the side with the most credible story. Jurors are smart, and they look for holes in the story. They look for lies and omissions. They like to reward honest people and punish liars.

The most effective way to lose a jury trial is to get caught in a lie. A case with egregious negligence, severe damages, and clear causation can be defeated if the jury thinks that the plaintiff lied. Defense attorneys will go through the plaintiff’s medical records carefully and ask hundreds of questions during the plaintiff’s deposition about details in the plaintiff’s medical records, hoping to catch the plaintiff making some inconsistent statements. A good defense attorney will do a thorough background check on the plaintiff, talk to her friends and neighbors, and go to the deposition armed with inside information. The defense attorney will then ask questions to which he already knows the answer, hoping he will catch the plaintiff in a lie. Often, the defense attorney places the plaintiff under surveillance doing certain tasks, and asks the plaintiff in deposition if she is able to do such a task. If the plaintiff tries to exaggerate her injuries and lies, the case value takes a nosedive.

The most effective way to win a jury trial is to expose the defendant as a liar while at the same time keeping the plaintiff’s credibility in tact. Of course, if the defendant is telling the truth, this is impossible to do. Unfortunately, most defendants will lie to protect themselves. Even in a case of clear liability, it’s important for the plaintiff’s attorney to do her homework on the defendant before the defendant’s deposition. I like to put the defendant under surveillance when the situation is appropriate. It is important to do a thorough background check of the defendant before the deposition, including a criminal history check, and interviews with his neighbors and associates. One particularly vulnerable area I like to attack is the defendant’s knowledge base. Defendant’s will often lie about whether they knew a particular action was dangerous. A thorough investigation may reveal situations in the defendant’s life where the defendant should have learned that such an action was dangerous. For instance, in a medical malpractice case, it’s sometimes easy to find out where the defendant doctor went to med school, and which professor taught him the course that is relevant to the medical malpractice case. If the defendant doctor’s opinion conflicts with his professor’s opinion, I bring that out in the deposition. This shows that either the doctor knew he was wrong and is lying about it, or that he didn’t pay attention during that course in medical school. Either way, his credibility is affected.

For more information regarding the importance of credibility in a personal injury case, click here.

Dealing with Medical Record Inconsistencies

Thursday, August 13th, 2009

Preventing and Resolving Inconsistencies in Medical Records in Personal Injury Cases

Medical records are kept by every doctor you go to. In fact, there are laws and statutes in the state of Florida that require doctors to keep medical records in a particular way. It’s important during a personal injury claim that your medical records are consistent. Any inconsistencies can hurt your credibility which could be detrimental to the value of your case. So what are some common inconsistencies that occur in medical records and how can you handle those inconsistencies?

Perhaps the most common type of inconsistency is neglecting to give your doctor all of the information that’s available. An example of this would be if you were in an auto accident and as a result you were suffering some pain in your lower back. You tell your doctor that before the accident you never had pain in your lower back. Down the line the defendant’s insurance adjuster gets copies of your prior medical records and finds out that about 2 years earlier you had complained to your doctor of pain in your lower back when you woke up in the morning. You didn’t remember this because your mind was focused on the pain caused by the accident and you just forgot the incident about 2 years prior. There is now an inconsistency in the record. There are now medical records that show that you have told your doctor that you hadn’t had pain in your back before, but there are other records which indicate that you have. This negatively affects your lawyer’s ability to convince the jury to find in your favor.

Another example of a common inconsistency is misunderstanding the doctor’s question. I had a client once who slipped and fell and injured her shoulder. Her doctor asked if she could lift her arm up over her head. She answered no. The defendant’s insurance company obtained some surveillance footage showing her hanging her laundry out on a line, raising her arms over her head. Obviously, this meant there was an inconsistency in her medical records. There was a record where she told her doctor she wasn’t capable of doing something, but in reality she was. The problem was that she misunderstood his question. When he asked “Can you lift your arm over your head?” he meant was she physically capable of doing it. When she said “no” she meant that she couldn’t do it without being in pain.

So how can you and your attorneys handle these inconsistencies? The best way is to prevent them from arising in the first place. Here are some ideas. Order copies of your medical records and just keep a running file of your medical history. When you are injured, review your records to refresh your memory of prior complaints. Also, when you are injured send your medical records to the doctor that will be treating you so he or she is able to review them and make a diagnosis with all of the knowledge available. This will also prevent the appearance that you are trying to hide something. If you are able to answer the doctors questions about your prior conditions accurately and you provide records he or she can reference, the defense can’t make the claim that you are trying to hide a preexisting condition. The way to prevent misunderstandings is to make sure you understand the question that is asked. If your doctor asks if you’ve ever been in an accident before, don’t assume he’s asking if you’ve ever been injured in an accident before. Clarify the question before you answer. Also, don’t assume that because you’ve seen this doctor before he will remember all of your prior complaints. Remind him of anything you’ve complained about before that may be relevant.